Wrightsure Client Holiday Travel Insurance is available for all passengers travelling on our holidays which is arranged by Wrightsure Services (Hampshire) Limited, underwritten by AWP P&C SA and is administered in the UK by Allianz Global Assistance. Allianz Global Assistance is a trading name of AWP Assistance UK Ltd. AWP P&C SA is duly authorised in France and the United Kingdom and subject to limited regulation by the Prudential Regulation Authority and the Financial Conduct Authority. AWP Assistance UK Ltd and Wrightsure Services (Hampshire) Ltd are authorised and regulated by the Financial Conduct Authority (FCA). Wrightsure Services (Hampshire) Limited is permitted to advise on and arrange general insurance contracts. You can check these details online using the Financial Services Register (accessible from or by contacting the Financial Conduct Authority Consumer Helpline on 0800 1116768.

Should you wish to take out this travel insurance please include the appropriate premium when booking your holiday.


This insurance policy will suit the demands and needs of an individual or group (where applicable) who have no excluded medical condition(s), are travelling in countries included within the policy terms and who wish to insure themselves against unforeseen circumstances/events detailed in the cover section below. Subject to the terms, conditions and maximum specified sums insured.


If our chosen insurance provider, Wrightsure Services (Hampshire) Limited are unable to offer you the travel insurance cover you require, or your premium is higher than you expected because you have serious medical conditions, you may be able to get help by accessing the Money and Pensions Service travel directory or by calling 0800 138 777 (lines are open Monday to Friday, 8am to 6pm).

We will not provide you with advice about the suitability of this product for your individual needs but will be happy to provide you with factual information.

We summarise below the details of the insurance cover provided which also includes 24-hour emergency service from

Allianz Global Assistance. The following is a brief summary of the cover available. Full details of cover and exclusions will be forwarded with your confirmation of booking. In any event you may ask for a specimen copy of the policy wording before booking should you wish to examine this in advance.




Sum Insured


Cancellation/Loss of Deposit


£100 (£50 Loss of Deposit)

Travel Delay


- delayed departure

£100 (£20 first full 12 hours, £10 each extra 12 hours)


- abandonment

£1,500 (after 12 hours)


Missed Departure

£100 in England, Scotland & Wales £300 for Northern Ireland, Isles of Scilly, Channel Islands, Isle of Man & Europe



Personal Accident

£15,000 (subject to age limits)


Medical & Other Expenses (including Curtailment & Repatriation

 £2,000,000 - outside of the UK medical (emergency dental treatment limited to £350), additional travel accommodation & repatriation expenses if YOU are hospitalised or have to stay beyond YOUR return date (trips solely within the UK are limited to £1,500 and to £300 for additional travelling expenses).  £100

 Funeral Expenses Abroad



 Taxi Fares & Telephone Calls



Hospital Benefit

£15 per day, max £450


- Trips solely within the UK

£10 per day, max £100


Personal Property



- Single item, pair or set



-Valuables limit


Delayed Baggage £100 Nil
Personal Money £200 £50
- Children aged under 16 £50  

Loss of Passport Expenses

£200 including loss or theft of visa


Personal Liability



Legal Costs & Expenses





For UK travel only
If you are only travelling within the UK, Channel Islands or Isle of Man during your journey, it is a condition of this policy that you can comply with the following:

  1. You are fit to travel and undertake your planned journey.
  2. Following any claim investigation, your doctor confirms they would have agreed with or recommended your travel plans when you took out this insurance, booked your journey or at the time you travelled (whichever is later).
  3. You are not travelling with the purpose of having medical treatment or a consultation.
  4. You are not awaiting the outcome of any medical tests or an appointment at a medical facility for any medical investigations.

For travel outside of the UK & All Air & Cruise Holidays
You will not be covered for any claims arising as a direct or indirect result of an existing medical condition if, in the 12 months before taking out this insurance or booking your journey (whichever is later), you:

  1. Were referred for tests, investigations, treatment or surgery, or were awaiting the results of any referral
  2. Attended or were due to attend a hospital or clinic as an outpatient or inpatient;
  3. Received treatment or saw a medical practitioner for a medical condition; or
  4. Were prescribed medication.

Unless the condition(s) has (have) been declared to and accepted by us in writing. You should contact the Medical Screening Team by calling 02392 419063 if:

  1. You need to declare a medical condition
  2. You are unsure whether a medical condition needs to be declared or not.

The confidential helpline will be able to confirm if cover can be provided for your medical condition(s). If you need to make a claim arising from a medical condition that has not been declared and accepted by us, it is unlikely that your claim will be paid. Each person insured by us would still be covered for any unrelated medical condition(s) and other sections of cover subject to the terms and conditions of this policy.

You will not be covered if:

  • Following any claim investigation, your doctor confirms they would not have agreed with or recommended you travel as planned either when you took out this insurance, booked your journey or at the time you travelled (whichever is later).
  • You know you will need medical treatment or a consultation at a medical facility during your journey.
  • You are travelling specifically for the purpose of having surgery, procedures or hospital treatment, whether medically necessary or not.
  • You had been diagnosed with a terminal illness prior to the date you took out this insurance or booked your trip (whichever is later).

If we are unable to cover a medical condition, this will mean that any other person insured by us will not be able to make a claim arising from the medical condition(s). This may even apply if the person with the medical condition(s) purchases cover from another provider.



If you or anyone else named on this policy has not been a resident in the UK for more than 12 months, or if studying or working in the UK for more than 6 months, before the policy was issued, this policy cannot cover you. 

In addition to the above the policy also contains the following main exclusions:

  • Any existing medical conditions unless they have been declared to (where appropriate) and accepted by the insurer.
  • Your participation in any organised sports or dangerous activities unless they have been declared to and accepted by the   Insurer.
  • Suicide, self injury or deliberately putting yourself at risk (unless you are trying to save another person’s life).
  • Travel against the advice of the carrier, any other public transport provider, the Foreign Office or the World Health Organisation.
  • Any manual work or hazardous occupation undertaken during the insured trip.
  • The bankruptcy / liquidation of the tour operator, travel agent or transportation company with whom you have booked your trip.

Examples of these and other conditions and restrictions and what to do if you are unsure about any aspect of an exclusion are contained within your policy information. Full details are contained within your policy information.

How to make a claim

All claims should be made direct to Allianz Global Assistance.

Please visit the website This will lead you to our online claims notification service where claim forms can be obtained immediately via email or by downloading directly from the site.

Alternatively, please phone and ask for a claim form or write to: Allianz Global Assistance Travel Insurance Claims Department, PO Box 451, Feltham TW13 9EE, telephone 0208 603 9958 or email

Protecting your information

We will only use your personal details in line with our Privacy Notice. This can be found on our website or is available in hard copy format upon request and you should read this carefully and contact us immediately if you have any queries. Your personal information includes all of the details you have given us to process your insurance policy (we will not ask for more information than is necessary). We may share your data with Third Parties for the provision and ongoing performance of your insurance policy. Your data may be transferred outside the UK. All of the personal information you supply to us will be handled strictly in accordance with the applicable Data Protection regulations and legislation.

Tailored Travel Limited are an Appointed Representative of Wrightsure Services (Hampshire) Limited who are authorised and regulated by the FCA (their registration number is 311394) and which is permitted to advise on and arrange general insurance contracts. You can check these details online using the Financial Services Register (accessible from or be contacting the Financial Conduct Authority Consumer Helpline on 0800 111 6768.

Please download the following PDF for details of our insurance policy: Insurance Policy (PDF - 291kb)

This Group Travel Organisers’ Liability cover is arranged by Towergate Travel and is underwritten by Touchstone Underwriting on behalf of Caitlin Insurance Company (UK) Limited.
This cover indemnifies the person who is identified to Tailored Travel Limited as the Group Travel Organiser, who arranged the Holiday/Trip and is responsible for its administration and operation directly with Tailored Travel Limited. Please note the definition of Group Travel Organiser does not extend to include professional holiday companies and cover is always subject to the policy terms, conditions, limitations and exclusions.
Indemnity Limit Up to £5,000,000 any one occurrence
Claims Procedure Subject to the terms and conditions contained in the policy, claims shall be notified in writing to:
Tailored Travel Limited, 12 Jamaica Road, London SE1 2RN
For full details of the policy cover, conditions and exclusions please contact Towergate Travel on 01932 334 140.